An aging U.S. population is reshaping Urgent Care operations. As demand from older patients rises and clinician shortages persist, Urgent Care providers face growing capacity constraints. Urgent Care operators need to prepare.
High‑ED‑Volume States in 2025: The Urgent Care Opportunity Map
A state‑by‑state map of hospitals with the most emergency department visits in 2025 reveals where ED demand is highest and why Urgent Care visibility and community awareness matter more than ever.
Study Findings: Why Patients Leave Their Doctors
Patients and clinicians are busier than ever — and a new survey shows just how much that impacts the patient experience. Long waits, rushed visits, and difficulty reaching a real person are now top reasons patients leave their doctors. With most people juggling tight schedules and expecting quick, personalized care, practices that streamline communication and reduce friction stand to retain more patients in an increasingly time-pressed healthcare environment.
Patient Experience Insights
In the newly published report from Press Ganey "Patient Experience 2025", 10.5M patient encounters were reviewed and many of the insights apply to all healthcare settings.
How important are online reviews?
According to a study by Rater8 (a reputation management firm) 84% of patients check online reviews before choosing a healthcare provider. Most are not writing reviews though.
Patient Experience Data
What are the top factors influencing patients in the Urgent Care reviews? Unsurprisingly, the top complaint in Chatmeter’s 2025 study...





