In the newly published report from Press Ganey "Patient Experience 2025", 10.5M patient encounters were reviewed and many of the insights apply to all healthcare settings.
How important are online reviews?
According to a study by Rater8 (a reputation management firm) 84% of patients check online reviews before choosing a healthcare provider. Most are not writing reviews though.
Patient Experience Data
What are the top factors influencing patients in the Urgent Care reviews? Unsurprisingly, the top complaint in Chatmeter’s 2025 study...