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Guilty Until Proven Otherwise? The Rise of Automatic Downcoding by Payers.

Health insurers are increasingly using automatic downcoding to reduce payments based on the assumption that physicians are upcoding — often without reviewing the medical record. This shift places added financial and administrative strain on practices, particularly in high-acuity, high-volume settings like Urgent Care, and raises concerns about fairness, transparency, and the long-term impact on patient access to care.

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Your EHR is a Recruiting Tool

Clinicians are increasingly evaluating employers not only on compensation and location but also on the digital tools that shape their day-to-day work. If your Urgent Care organization has open positions on the Urgent Care Compass platform, be sure and let job seekers know the commitment your organization has made to technology. It will certainly attract top talent!

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Urgent Care – Top Operators and State Distribution

There have been ~250 new Urgent Care centers open across the nation to date in 2025. The December 2025 ranking reports include the top 50 hospital and independent operators, and center counts by state, even showing which states have climbed the ranks over the year. Visit this post on The Check In for more details.

Study Findings: Why Patients Leave Their Doctors

Patients and clinicians are busier than ever — and a new survey shows just how much that impacts the patient experience. Long waits, rushed visits, and difficulty reaching a real person are now top reasons patients leave their doctors. With most people juggling tight schedules and expecting quick, personalized care, practices that streamline communication and reduce friction stand to retain more patients in an increasingly time-pressed healthcare environment.

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